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Issue Type
Select the category that best describes your issue.
If unsure, choose “Other.”
Login & Access
— Password Reset
— Account Locked
— MFA Issue
— Not Receiving Reset Email
— Cannot Log In
Enrollment
— Learner Not Enrolled
— Wrong Course Assigned
— Enrollment Missing After Applying Coupon/Payment
— Add/Drop Not Reflected
— Enrollment Delayed
— Enrollment Completed but No Course Access
Course Access
— Course Not Visible
— Module Locked
— Content Not Loading
— File Will Not Open
— Video Not Playing
— Broken Link
— SCORM Module Error (if you use SCORM)
Quiz / Assessment
— Quiz Frozen
— Submission Issue
— Time Expired Incorrectly
— Quiz Not Loading
— Locked Out of Attempt
— Incorrect Grade on Quiz
— Proctoring / Lockdown Browser Issue (if used)
Certificate
— Certificate Not Generating
— Completion Not Recognized
— Name Incorrect on Certificate
— Certificate Download Error
Payment / Coupon Code
— Coupon Code Not Working
— Payment Declined
— Duplicate Charge
— Charged but No Course Access
— Refund Request
— Invoice Request
Other
Message *
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Name *
Email *
Subject *
Issue Type
Select the category that best describes your issue.
If unsure, choose “Other.”
Login & Access
— Password Reset
— Account Locked
— MFA Issue
— Not Receiving Reset Email
— Cannot Log In
Enrollment
— Learner Not Enrolled
— Wrong Course Assigned
— Enrollment Missing After Applying Coupon/Payment
— Add/Drop Not Reflected
— Enrollment Delayed
— Enrollment Completed but No Course Access
Course Access
— Course Not Visible
— Module Locked
— Content Not Loading
— File Will Not Open
— Video Not Playing
— Broken Link
— SCORM Module Error (if you use SCORM)
Quiz / Assessment
— Quiz Frozen
— Submission Issue
— Time Expired Incorrectly
— Quiz Not Loading
— Locked Out of Attempt
— Incorrect Grade on Quiz
— Proctoring / Lockdown Browser Issue (if used)
Certificate
— Certificate Not Generating
— Completion Not Recognized
— Name Incorrect on Certificate
— Certificate Download Error
Payment / Coupon Code
— Coupon Code Not Working
— Payment Declined
— Duplicate Charge
— Charged but No Course Access
— Refund Request
— Invoice Request
Other
Message *
Add attachment
Add Another Attachment